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LundaVet Privacy Policy and Terms of Use

Effective date: 27 October 2026

LundaVet is a practice tool for vets, paravets and animal health extension workers. It helps you record visits, clinical examinations, treatments, follow-ups and health plans for your clients' animals, keep a calendar, and invoice your clients. It is provided by Bodastage Solutions through the BodaPro Platform ("BodaPro", "we", "us") as a mobile app and as an extension of the BodaPro desktop and web platform.

This document explains what information LundaVet collects, how it is used and shared, and the rules for using the service. By creating an account or using LundaVet, you agree to this Privacy Policy and the Terms of Use below.

Questions or requests: lundavet@bodapro.app

Part 1: Privacy Policy

1. Information we collect

Information about you

  • Account details: your name, email address and password.
    • If you sign in with Google, we receive your name, email address and Google account identifier from Google.
    • If you sign in with Apple, we receive an Apple account identifier, your email address (which may be a private relay address if you choose to hide your email), and your name the first time you sign in.
    • We never receive your Google or Apple password.
  • Practice profile: your practice name, phone number, email, address, country, currency, time zone, qualification, registration number, logo, default tax rate, invoice footer, payment instructions and the prices of your services.
  • Directory listing (optional): if you choose to be listed for LundaFarmer farmers, your public name, bio, the species you serve, the languages you speak, whether to show prices, your base location and service radius, and your availability (including your location at the time you mark yourself available).
  • Subscription: your LundaVet plan and its status.
  • News interactions: reports you make about news posts.
  • Support messages: anything you send us by email.

Information you record about your clients and their animals

LundaVet is used to keep records about other people: the farmers and businesses you serve. You may record:

  • Clients: name, phone numbers, email, whether the client is a man, woman or company, age band, village, parish, sub-county, district, region, country, GPS location and notes.
  • Animals and groups: species, breed, sex, age or date of birth, tag or name, production type, status and photos.
  • Clinical records: visits and the services given, examinations (vital signs, clinical signs, suspected diseases and diagnosis), treatments (drugs, doses, routes and withdrawal periods), follow-ups and their outcomes, vaccinations, deworming, breeding, births, deaths and other animal events, and photos of animals and lesions.
  • Health plans: the scheduled activities generated for each animal and the ones you complete, skip or reschedule.
  • Calendar entries you create.
  • Money: invoices, invoice lines, payments (amount, method and reference) and receipts.

You are responsible for having a lawful basis to record this information and for telling your clients that you keep these records (see Terms of Use, section 4). We store and process it on your behalf to provide LundaVet to you.

Information you receive from LundaFarmer farmers

If a client links with you through LundaFarmer, we add to your records:

  • the animals the farmer chooses to share with you and the records the farmer makes for them;
  • requests the farmer sends you, with their description, photos, urgency, preferred time and location;
  • the farmer's name, phone number and location as shown in their request or link.

Information collected automatically

  • Device and notification information: a push-notification token for your device and its platform (Android, iOS or web), so we can send you notifications.
  • Sync records: which changes your device sent and when, so that records made offline are saved exactly once.
  • Service and security logs: technical information our servers record when you use the service, such as IP address, request times, errors and app version. We use these to keep the service working and secure.

Device permissions

  • Location: used only when you choose to save a client's farm location, set your directory base location, or mark yourself available. We do not track your location in the background.
  • Camera: used only when you choose to take a photo of an animal or a lesion.
  • Photos and files: used only when you choose a photo to add to a record or your practice logo.
  • Notifications: used for reminders and updates you have not turned off.

We do not access your contacts or microphone, and we do not read your SMS messages. When you tap call, SMS or WhatsApp for a client, LundaVet opens that app on your phone; we do not see the call or message.

Information stored on your device

LundaVet keeps a copy of your practice records, including your clients' information and photos, on your phone, so it works without internet. This copy is deleted when you sign out.

2. How we use your information

We use your information to:

  • create and run your account and sign you in;
  • keep your practice records and sync them between your phone and the BodaPro desktop and web extension;
  • generate your clients' animals' health plans and send you reminders;
  • number your invoices and produce invoice, receipt and statement documents;
  • list you in the LundaFarmer vet directory, if you choose to be listed;
  • deliver farmer requests and linked records between you and LundaFarmer farmers;
  • send notifications you have not turned off, such as your daily agenda, follow-ups and health plan activities due, overdue invoices, sync problems and important news;
  • provide the news feed;
  • manage your subscription;
  • provide support, respond to requests, and keep the service secure, including preventing fraud and abuse;
  • meet our legal obligations.

We do not sell your personal information or your clients' information, and we do not use it for third-party advertising.

3. Who can see your information

  • You: all of your practice records, on your phone and in the BodaPro desktop and web extension when signed in to the same account.
  • Your clients:
    • Only what you choose to send them, such as an invoice, receipt or treatment summary you share from the app.
    • Clients linked through LundaFarmer also receive the records you make for the animals they share with you, changes you make to those animals' health plans, and the invoices you issue to them.
  • LundaFarmer farmers, if you are listed in the directory: your public name, qualification, services, species served, languages, prices (if you choose to show them), whether you are available now, and your distance from them. Farmers never see your exact location.
  • News feed: news is posted by BodaPro. Some posts are limited to users in a particular country, based on your profile country.

4. The BodaPro assistant

On the BodaPro desktop and web platform, the BodaPro assistant can work with your LundaVet records when you ask it to.

  • What is sent: your messages and the LundaVet information the assistant needs to answer are sent to an AI model provider that processes them on our behalf. That information may include your clients' details and clinical records. The provider returns the reply.
  • What it can do: the assistant acts only with your account's permissions.
  • Not a diagnosis: the assistant can make mistakes. It does not replace your professional judgement.
  • Do not use the assistant with information you do not want processed this way.

5. Service providers we share information with

We share information only with service providers that help us run LundaVet, and only as needed for their service:

  • hosting and storage of our servers, databases and uploaded photos;
  • AI model providers, for the BodaPro assistant;
  • notification services: Google Firebase Cloud Messaging and Apple Push Notification service, for push notifications;
  • Google or Apple, if you choose to sign in with them;
  • apps on your phone you choose to use, such as your phone, SMS, WhatsApp, email or maps apps, when you call a client, share a document or open a location;
  • monitoring tools, used to keep the service reliable.

We may also disclose information:

  • if required by law;
  • to protect the rights, safety or property of our users or others;
  • as part of a merger or transfer of our business. In a transfer, this policy would continue to apply to your information.

Where the law requires it, we may share information about notifiable animal diseases with the relevant animal health authorities.

6. How we protect your information

  • Information is sent over encrypted connections (HTTPS).
  • Your sign-in token is stored in your phone's secure storage.
  • Uploaded photos are stored privately and opened only through short-lived links.
  • Access to records is limited to your account and the farmers who link with you.
  • No method of storage or transmission is completely secure, but we work to protect your information and to fix problems quickly.

7. How long we keep information

  • Account and practice records: kept while your account is active.
  • If your subscription lapses: your records are kept and stay readable. You can export them or delete your account.
  • Records shared with LundaFarmer farmers: the copies a linked farmer received form part of their farm records and may be kept by them after the link ends or your account is deleted.
  • Service, security and usage logs: kept for a limited period and then deleted or anonymised.
  • Legal holds: we may keep information for longer where the law requires it, for example invoice records needed for tax, or to resolve disputes and enforce our agreements.

8. Deleting your account

You can ask us to delete your account and personal information in either of two ways:

  • In the app: go to More → Delete account. This opens the BodaPro account deletion page (https://bodapro.app/account/delete), which you can also visit directly.
  • By email: send a request to lundavet@bodapro.app from the email address on your account, with the subject "Delete my account". We may ask you to confirm the request.

Before deleting, export any records you need to keep for your professional or tax obligations.

When your account is deleted:

  • your profile, practice profile, directory listing, sign-in details, device tokens and notification preferences are deleted;
  • your practice records (clients, animals, clinical records, health plans, calendar, invoices and payments) and photos are deleted;
  • your links with LundaFarmer farmers end;
  • copies already shared with linked farmers are kept by them, as described in section 7.

We complete deletion requests within 30 days.

9. Your rights and choices

You can:

  • view and update your practice profile in the app;
  • choose whether to be listed in the LundaFarmer directory, and whether to show your prices;
  • end a link with a LundaFarmer farmer;
  • turn reminders and each type of notification on or off (More → Notifications);
  • ask us for a copy of your personal information, or to correct or delete it, by emailing lundavet@bodapro.app.

Your clients' requests: if one of your clients asks to see, correct or delete the information you hold about them, you can do this in LundaVet. If they contact us directly, we will refer the request to you, and help you respond where needed.

Depending on where you live, you may have further rights under data protection law, such as Uganda's Data Protection and Privacy Act, 2019. These can include the right to object to or restrict processing, and the right to complain to a data protection authority. Contact us to use them.

10. Children

LundaVet is not intended for anyone under 18, and we do not knowingly collect information from children. Do not record clients who are under 18 except through a parent or guardian. If you believe a child has given us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy. When we make significant changes, we will update the effective date above and let you know in the app or by email.

Part 2: Terms of Use

1. Accepting these terms

By creating an account or using LundaVet, you agree to these Terms of Use and the Privacy Policy above. If you do not agree, do not use LundaVet.

2. What LundaVet is, and is not

  • What it is: a record-keeping, scheduling and invoicing tool for animal health professionals.
  • What it is not:
    • Not a substitute for professional judgement. Clinical sign catalogues, suggested diseases, health plans, dose information, withdrawal periods and reminders are general guidance based on standard references and the records entered. You remain responsible for every diagnosis, treatment and dose. Check drug labels and current guidance.
    • Not a payment service. We do not hold or move money. Your clients pay you directly, and LundaVet records the invoices and payments you enter.
    • Not tax or accounting advice. You are responsible for your invoices, tax and records meeting the rules where you practise.
  • Licensing: you are responsible for being qualified and licensed to provide the services you record, and for giving accurate qualification and registration details.
  • Withdrawal periods: you are responsible for telling your clients the withdrawal periods for milk, meat and eggs from treated animals.
  • Notifiable diseases: you are responsible for reporting notifiable diseases to the animal health authorities as the law requires.

3. Your account

  • You must be at least 18 and give accurate information.
  • Keep your password safe. You are responsible for activity on your account.
  • Tell us at lundavet@bodapro.app if you think your account has been misused.

4. Your clients' information

  • Lawful use: you may record clients' information only for providing and billing your services, and only where you have a lawful basis to do so.
  • Telling your clients: you are responsible for telling your clients that you keep records about them and their animals, and for handling their requests to see, correct or delete them.
  • Our role: we process your clients' information on your behalf, to provide LundaVet to you, and as described in this policy.

5. LundaFarmer directory, requests and links

  • Listing: being listed is optional. Your listing must be accurate. "Verified" means we checked your registration number.
  • Requests: you may accept or decline requests from farmers. Any visit, treatment or payment is between you and the farmer.
  • Ending a link: you or the farmer can end a link at any time.

6. Subscription

  • Plans: LundaVet may offer a free trial and paid plans, with limits described in the app. We will tell you the price before you are charged.
  • If your subscription lapses: your account becomes read-only. Your records are not deleted and you can still view and export them.

7. Acceptable use

You agree not to:

  • enter false records, or issue false or misleading invoices;
  • send spam or abusive messages to clients or farmers;
  • upload content that is unlawful, abusive or sexually explicit, that infringes someone else's rights, or that contains other people's personal information without a lawful basis;
  • try to access accounts or data you are not authorised to see;
  • interfere with, overload or reverse-engineer the service;
  • use LundaVet for fraud or any other illegal activity.

We may remove content that breaks these terms. We may also suspend or close accounts that break them.

8. Your content

  • Ownership: you keep ownership of the records and photos you upload.
  • Licence to us: you give us permission to store, process and display them as needed to run LundaVet for you and the farmers you link with.

9. Availability and changes

  • We work to keep LundaVet available, but we do not guarantee it will always be available or error-free.
  • Offline records: records made offline are saved on your device until they sync. Records that have not synced can be lost if your phone is lost or reset, or if you sign out.
  • Changes: we may change, add or remove features.

10. Ending your use

  • You: you can stop using LundaVet at any time and delete your account as described in the Privacy Policy.
  • Us: we may suspend or end your access if you break these terms or if required by law.

11. Liability

  • As is: to the extent the law allows, LundaVet is provided "as is".
  • What we are not liable for:
    • the loss, illness or death of animals;
    • losses arising from clinical, treatment or business decisions, including those based on catalogues, suggested diseases, health plans, dose information, withdrawal periods or reminders;
    • disputes between you and your clients or farmers;
    • records entered by you, your clients or farmers;
    • indirect or consequential losses.
  • Your legal rights: nothing in these terms limits any rights you have that cannot be limited by law.

12. Governing law

These terms are governed by the laws of Uganda, unless the law where you live requires otherwise.

13. Changes to these terms

We may update these terms. If we make significant changes, we will update the effective date and let you know. Continuing to use LundaVet after a change means you accept the updated terms.

14. Contact

LundaVet by BodaPro Email: lundavet@bodapro.app